Refund policy

At Velvet Vault Luxe, each item is carefully curated and sourced to provide a high-quality, exclusive shopping experience. Due to the nature of our inventory and limited availability, all sales are considered final.

We do not offer returns, refunds, or exchanges once an item has been purchased or claimed.

We strongly encourage all clients to review item details, photos, and descriptions carefully prior to purchase. If you have any questions or would like additional information before completing your order, we are always happy to assist to ensure confidence in your selection.

In the rare event that an item arrives damaged or there is a verified issue with your order, please contact us within 24 hours of delivery so we can review and address the situation appropriately.

By completing a purchase through Velvet Vault Luxe, you acknowledge and agree to this policy.